FRONT DESK POSITION

You’re the first face our guests see when they arrive at the River Rat! You’ll be welcoming guests, providing them information and checking them in, so your comfort with interacting with others is important.

This position supports operational sales & check-in. Your duties include (but may not be limited to) checking in guests, booking reservations, facility maintenance, assisting with stocking inventory in the Gift Shops, answering phone calls, sending emails, and assisting the Management team with daily tasks.

Candidates for this position must enjoy in-person interactions with guests and other staff members for the duration of their shift. Front Desk Clerks will be responsible for managing and handling payments of retail and activities.

Hours: Shifts typically range from 9am-8pm,  5 days/week (35-40 hours), but can vary depending on need and your availability.

Requirements: Ages 16 and older are welcome to apply. No experience necessary. Must have reliable ride to work (siblings, parents, carpool with other employees, etc.) if you do not drive.

RESERVATIONS STAFF

You’re the pro on all things River Rat (don’t worry – we’ll train you!) for guests that call in with questions, need help changing or making reservations, and more.

This position supports operational sales & check-in. Your duties include (but may not be limited to) answering phone calls, sending emails, responding to emails, checking in guests, booking reservations, facility maintenance, assisting with inventory in the Gift Shops, and assisting the Management team with daily tasks.

Reservationists are expected to be able to communicate well and apply critical thinking to resolve issues with reservations. Reservationists will be responsible for managing and handling payments of retail and activities. Five-star customer service is consistent among our Reservations staff. Must enjoy communicating by phone and navigating the computer for most of the duration of your shift.

Hours: Shifts typically range from 9am-8pm,  5 days/week (35-40 hours), but can vary depending on need and your availability.

Requirements: Ages 17 and older are welcome to apply. No experience necessary. Must have reliable ride to work (siblings, parents, carpool with other employees, etc.) if you do not drive.

RIVER STAFF

You’ll be making sure our guests’ journey is smooth from where they enter the river to where they exit and everything in-between.

This position helps coordinate outside operations by assisting guests with rental equipment, staging and inspecting equipment, assisting guests out of the river, and following all safety protocols.

Candidates for this position must enjoy being outside and interacting with guests and other staff members for the duration of their shift.

Hours: Shifts typically range from 9am-8pm,  5 days/week (35-40 hours), but can vary depending on need and your availability.

Requirements: Ages 14 and older are welcome to apply. Must be physically fit and be able to be on your feet and/or be physically active for extended periods of time. No experience necessary. Must have reliable ride to work (siblings, parents, carpool with other employees, etc.) if you do not drive.

TUNNEL GUARD

At Outpost A, after guests select a life jacket and a tube, they’ll approach the tunnel that leads down to the river. You’ll be stationed at the entrance of the tunnel to provide last-minute reminders, enforce specific policies (bag size limit, items that aren’t allowed on the river), and answer any additional questions before guests begin tubing.

This position will help coordinate outside operations by assisting guests with rental equipment, staging and inspecting equipment, assisting guests in/out of the river, and following all safety protocols.

Candidates for this position must excel in direct communication, so that you are heard and understood clearly by guests, as well as enjoy in-person interactions with guests and other staff members for the duration of your shift.

Hours: Shifts typically range from 9am-8pm,  5 days/week (35-40 hours), but can vary depending on need and your availability.

Requirements: Ages 17 and older are welcome to apply. No experience necessary. Must be able to be on your feet and/or be physically active for extended periods of time in all types of weather. Must have reliable ride to work (siblings, parents, carpool with other employees, etc.) if you do not drive.

“TOOBER OOBER” SHUTTLE DRIVER

You are our guests’ official transportation from the start/end of the tubing route (depending on the outpost).

This position will help coordinate outside operations by shuttling guests, assisting guests with rental equipment, staging and inspecting equipment, assisting guests out of the river, and following all safety protocols. 

Candidates for this position must enjoy in-person interactions with guests and other staff members, along with remaining seated and driving for the duration of their shift. Drivers are expected to follow all staff policies and TN motor vehicle laws.

Hours: Shifts typically range from 9am-8pm,  5 days/week (35-40 hours), but can vary depending on need and your availability.

Requirements: Ages 18 and older are welcome to apply. Must have at minimum one full year of driving experience. You must have a clean record and a valid, state-issued driver’s license. A DMV report must be provided before employment.

ARE THERE OPPORTUNITIES FOR ADVANCEMENT?

Yes! Both indoor and outdoor staff have Shift Leads, which we select from returning and excelling staff members. Most of our staff returns to work for us for 4+ years in a row, so it’s common for us to promote from within.

Looking for a career? Some of our senior Management staff was also promoted from within! Positions can change or new ones can be created depending on the year and how the business evolves, so if you excel in your work, you may be considered for some of these positions if they become available.