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REFUND POLICY

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TUBING ADVENTURES

Cancellation Policy (Individual Trips):

24+ hours before trip time: 100% refund
Less than 24 hours before: No refund. However, we will work with you to change the date of your trip within the same season. No refunds on rescheduled trip dates. We do not refund for weather.

 

Cancellation Policy (Group Trips – 20+ people):

5+ days before trip time: 100% refund
Less than 5 days before: No refund. We will work with you to change the date of your trip within the same season. No refunds on rescheduled trip dates. We do not refund for weather. Reservation changes during this time period will reflect regular, non-group rates. The difference in price will be applied to the payment amount. If your group cannot reschedule, a Gift Certificate for the following year will be issued in the amount paid.

RIVERSIDE CABANA RENTALS

Cancellation Policy:

48+ Hours Before Check-In Time (10:00AM) on Rental Date: 100% refund
Less Than 24 Hours Before: No refund. However, we can reschedule the date of your trip within the same season (subject to availability). No refunds on rescheduled rentals. We do not refund for weather.We will refund if Outpost B is closed due to high water or age restrictions prevent tubing at both Outpost locations.

WHITEWATER RAFTING

Because operating funds are committed long before the trip departs, few, if any, of these expenses can be recovered on late cancellations. If you are unable to attend your scheduled whitewater trip, feel free to find a substitute to fill your spot.

Since we raft rain or shine, we do not refund for weather.

Cancellation Policy (Individual Trips):

24+ hours before trip time: 100% refund
Less than 24 hours before: No refund. However, we will work with you to change the date of your trip within the same season. No refunds on rescheduled trip dates. Should you reschedule the date/time within 24hrs of your reservation, a $5/person Rebooking Fee will be applied.  We do not refund for weather.

 

Cancellation Policy (Group Trips – 20+ people):

5+ days before trip time: 100% refund
Less than 5 days before: No refund. We will work with you to change the date of your trip within the same season. No refunds on rescheduled trip dates. We do not refund for weather. Reservation changes during this time period will reflect regular, non-group rates. The difference in price will be applied to the payment amount. If your group cannot reschedule, a Gift Certificate for the following year will be issued in the amount paid.

 

 

For both Tubing & Rafting, because river and weather conditions can change, we reserve the right to move trips to a different section of the river for your safety. No refund will be issued unless the outfitter completely cancels the day’s events.

Due to the rigors of a river adventure, consumption of alcohol or drugs is not permitted before or during raft trips. We have the right to refuse service to anyone we feel impaired by alcohol or drugs without a refund.

CALL US TODAY (865) 448-8888 • CLICK HERE TO BOOK ONLINE