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REFUND POLICY

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We tube and raft rain or shine. If there is a thunderstorm in the area we will delay the start of your trip until it passes and then send you.

TUBING

As daily tubing spots are limited, advance cancellation notice is necessary to ensure others can enjoy that tubing spot if you cannot attend.

INDIVIDUALS

To receive a full refund, you must cancel 24+ hours before your scheduled trip. No refunds provided less than 24 hours before trip time. If you are unable to use the tubing passes on the day you reserved, we are happy to reschedule them to another date if spots are available. All passes must be used within the same summer season. No refunds on rescheduled trips.

Groups of 20+ people:

To receive a full refund, you must cancel at least 5 days prior to the trip time. No refund will be provided for cancellations made within less than 5 days, but we will work with you to change the date of your trip if spots are available. We do not refund for weather. Reservation changes during this time period will reflect regular, non-group rates. The difference in price will be applied to the payment amount. If your group cannot reschedule, a Gift Certificate for the following year will be issued in the amount paid.

WHITEWATER RAFTING

Because operating funds are committed long before the trip departs, few, if any, of these expenses can be recovered on late cancellations. If you are unable to attend your scheduled whitewater trip, feel free to find a substitute to fill your spot.

Individuals:

Complete the cancellation process 24+ hours prior to the scheduled trip time to receive a full refund. Cancellations made within 24 hours of the scheduled trip time will not receive a refund. However, we will work with you to reschedule the date of your trip within the same season. Should you reschedule the date/time within 24hrs of your reservation, a $5/person Rebooking Fee will be applied. No refunds on cancellations of rescheduled trips.

Groups of 20 or more:

Complete the cancellation process at least 5 days prior to the trip time to receive a full refund. No refund will be provided for cancellations made within less than 5 days.  We are happy to accommodate time/date changes within 5 days if space is available. However, changes during this time period will reflect regular, non-group rates. The difference in price will be applied to the payment amount. If your group cannot reschedule, a Gift Certificate for the following year will be issued in the amount paid.

 

For both Tubing & Rafting, because river and weather conditions can change, we reserve the right to move trips to a different section of the river for your safety. No refund will be issued unless the outfitter completely cancels the day’s events.

Due to the rigors of a river adventure, consumption of alcohol or drugs is not permitted before or during raft trips. We have the right to refuse service to anyone we feel impaired by alcohol or drugs without a refund.

CALL US TODAY (865) 448-8888 • CLICK HERE TO BOOK ONLINE