Raft Logo

REFUND POLICY

Tube Logo

We tube and raft rain or shine. If there is a thunderstorm in the area we will delay the start of your trip until it passes and then send you.

TUBING

As daily tubing spots are limited, advance notice for cancellations is necessary to ensure others are able to enjoy that tubing spot if you cannot attend.

Individuals & Groups of 20-79 people:

To receive a full refund, you must cancel 48+ hours before your scheduled trip. No refunds provided less than 48 hours before trip time. If you are unable to use the tubing tickets on the day you reserved, we are happy to change them to another date if spots are available. All tickets must be used within the summer season to which you made the purchase. Tickets cannot be transferred to the following season. No refunds on rescheduled trips.

Groups of 80+ people:

To receive a full refund, you must cancel at least 7 days prior to the trip time. No refund will be provided for cancellations made within less than 7 days, but we will work with you to change the date of your trip if spots are available. All tickets must be used within the summer season to which you made the purchase. Tickets cannot be transferred to the following season. No refunds on rescheduled trips.

WHITEWATER RAFTING

Because operating funds are committed long before the trip departs, few, if any, of these expenses can be recovered on late cancellations. If you are unable to attend your scheduled whitewater trip, feel free to find a substitute to fill your spot.

Individuals:

Complete the cancellation process 48+ hours prior to the scheduled trip time to receive a full refund. Cancellations made within 48 hours of the scheduled trip time will not receive a refund. However, we will work with you to change the date of your trip within the same season. Should you change the date of your trip within 48hrs of your reservation, there is no refund associated with the new reservation date.

Groups of 20 or more:

Complete the cancellation process at least 7 days prior to the trip time to receive a full refund. No refund will be provided for cancellations made within less than 7 days.  We are happy to accommodate changes to the date or time within 7 days if space is available. However, the change in this time period will then reflect regular, non-group rates. The difference in price will be applied to the payment amount. If your group cannot reschedule, a voucher for the following year will be issued in the amount paid.

Because river and weather conditions can change, we reserve the right to move trips to a different section of the river for reasons of safety or water conditions. No refund or rain checks will be issued unless the outfitter completely cancels the day’s events.

Due to the rigors of a river adventure, consumption of alcohol or drugs is not permitted before or during raft trips. We have the right to refuse service to anyone we feel impaired by alcohol or drugs without a refund.

CALL US TODAY (865) 448-8888 • CLICK HERE TO BOOK ONLINE